FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@heymimi.pk.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Shopping
Q: “ How do I place an order?”
Simply browse your favorite products, add them to your cart, and proceed to checkout.
Q: “ Can I modify or cancel my order? ”
You can request changes before dispatch by contacting us as soon as possible.
Q: “Do I need an account to place an order?”
No, but creating one helps with faster checkout and order tracking.
Delivery & Shipping
Q: “Where do you deliver?”
We deliver all across Pakistan.
Q: “How long does delivery take?”
Karachi: 2–3 working days | Other cities: 3–5 working days
Q: “What are the delivery charges?”
Charges are calculated at checkout based on your location.
Q: “How can I track my order?”
You’ll receive a tracking link via SMS or email once your order is shipped.
Payment Options
Q: “What payment methods do you accept?”
Cash on Delivery, Bank Transfer, and Online Payment (if available).
Q: “Is Cash on Delivery available everywhere?”
COD is available in most cities across Pakistan.
Returns & Exchanges
Q: “Can I return or exchange an item?”
Yes, for damaged or incorrect items within 3 days of delivery.
Q: “What if I receive a damaged product?”
Share pictures within 24 hours and we’ll arrange a replacement.
Q: “Do you offer refunds?”
Refunds are only applicable in specific cases.
Products & Availability
Q: “Are your products exactly as shown in pictures?”
Yes, with slight variations possible due to lighting.
Q: “Do you restock sold-out items?”
Some items are restocked; others are limited edition.
Q: “Do you offer refunds?”
Refunds are only applicable in specific cases.
About MIMI
Q: “What kind of products does MIMI offer?”
Cute stationery, gifts, toys, and everyday essentials.
Q: “Do you offer gift packaging?”
Yes, we offer cute packaging options.
Customer Support
Q: “How can I contact MIMI?”
Via Instagram, WhatsApp, or Email.
Q: “Didn’t find what you’re looking for?”
Reach out to us anytime — we’re happy to help 💌
