Refund policy

🔁 RETURNS & EXCHANGE POLICY – MIMI.PK

We want you to love what you receive 💖
If something isn’t right, we’re here to make exchanges simple and hassle-free. However, due to the nature of products - not all items are subject to exchange. Please ensure that you confirm applicability of policy at the time of purchase.

📦 Eligibility for Returns & Exchanges
Items can be returned or exchanged within 2 days of delivery subject to that the written email along with reason is intimated within 24 hours of delivery.
Products must be:
Unused and undamaged
In original packaging
With tags (if applicable)

Returns that do not meet these conditions may not be accepted.

🏬 In-Store Exchange Option
You can also visit our store for a quick and easy exchange
Please bring:
The product in original condition
A copy of your invoice

👉 This is the fastest way to exchange your item.

📌 Important Return Conditions
Items must be securely packed, preferably using bubble wrap
If the product is damaged during return transit, the request will not be accepted
In such cases, the item will be sent back as received

📄 Return Requirements
Include a copy of the invoice
Clearly mention the reason for return or exchange

🚚 Return Shipping
Customers must send items via a traceable delivery service (courier or registered post)
Return shipping costs are borne by the customer
Delivery charges are non-refundable

📍 Return Address

Mimi Customer Support Department
Shop # 25, Coral Towers, Emaar Oceanfront, DHA Phase 8, Karachi, Pakistan, 75500

📩 Need Help?

For any queries regarding returns or exchanges:
📧 hey.mimi.25@gmail.com

🔄 HOW TO EXCHANGE
1. Repack Your Item
Securely pack the product in its original packaging
Include the invoice and return details
2. Ship Your Parcel
Send via a reliable courier or registered post
Ensure the shipment is trackable

📌 Final Notes
Exchanges is only accepted if all conditions are met
Mimi reserves the right to decline requests that do not meet the policy
Please keep your tracking number until the process is complete
3. EXCHANGE
Upon receiving the return shipment at our office, it would take us 1-3 working days (excluding Sundays) to process you Exchange. We will notify once process gets initiated, in mean while we greatly appreciate your patience 🙂